Director Customer Success

The digital revolution has unsurprisingly changed the landscape around how consumers and brands communicate. With so many innovative tools at the marketer’s fingertips, and 72% of consumer preferring email communications over social, email marketing will continue to hold its reign as king. The problem is that current email marketing strategies and solution have become sluggish towards meeting these dynamic consumer habits.

Rebelmail is a purpose built email marketing solution that has finally solved this issue by blurring the lines between the inbox and the on-site consumer experience. From implementing interactive Product Feedback Forms to allowing consumers to add-to-cart directly within email, the world’s largest consumer brands are breaching the boundaries of email marketing by placing Rebelmail at the centerfold!

Given our astounding growth in both demand and customer base, Rebelmail is seeking a proven Director of Customer Success to lead the development and growth of our Customer Success team!

The Role

  • Defining the “North Star” vision of Customer Success
  • Improving upon and executing fluid transition processes from sales to kickoff
  • Developing client lifecycle processes and roadmap (client check-in cadences, usage tracking, success metrics, and prescriptive client campaign playbooks)
  • Develop growth playbook for existing client portfolio
  • Scaling a world class Customer Success culture and team

What we’re looking for

  • 5-7 years of SAAS Customer Success experience (preferably within email marketing)
  • Someone who is empathetic, a thought leader, and can add value to the Rebelmail culture
  • Proven ability to develop, implement, and maintain efficient retention focused processes
  • Ability to attract, retain, and professionally develop top talent
  • Hunger towards understanding the underpinnings of a unique technology
  • Ensuring Customer Success performance goals set are continuously met and exceeded
Sounds great! Where do I apply?

Account Executive — New Business

We’re looking for an Account Executive to join our team! Your primary focus will be to build relationships with top brands and think creatively about how to close new business in a fast paced market.

The Opportunity for You

  • The opportunity to work with some of the top brands in the world
  • Evangelize the Rebelmail solution to industry leaders across multiple verticals
  • Achieve quarterly quotas and goals
  • Advance your sales career through demonstrated results
  • A valuable contributor to a fast paced NYC startup
  • Solid Base Salary + Commissions

Preferred Qualifications

  • Email marketing or Marketing Automation software selling experience
  • Outside Enterprise Saas sales experience
  • History of proven success
  • Creative, resourceful, detail-oriented, highly organized, resilient
  • The desire to join a small but growing team of problem solvers
  • Excellent written/verbal communication skills
  • Motivation, drive and a self-starting attitude
  • Impeccable values and integrity
Sounds great! Where do I apply?

REBEL

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